Shipping and Delivery Policy

Shipping and Delivery Policy

Last updated: Oct 1, 2023

Thank you for choosing TheHairCareCommunity.com for your shopping needs. We want to provide you with a transparent and hassle-free shopping experience. Please read our Shipping and Delivery Policy to understand how we handle the shipment and delivery of your orders.

1. Shipping Options

We offer the following shipping options for your convenience:

  • Standard Shipping: USPS Standard Domestic Shipping: 3-5 Days
  • Expedited Shipping: USPS/ UPS Expedited Service: 1-3 Days
  • International Shipping: Local Post Office Service: 7-10 Days

2. Processing Time

2.1. Order Processing We strive to process and ship your orders as quickly as possible. Orders are typically processed within 2 business days from the date of purchase, excluding weekends and holidays.

2.2. Shipment Tracking Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

3. Estimated Delivery Times

3.1. Standard Shipping

  • Within 5 business days for domestic orders.
  • International delivery times may vary depending on the destination. Please refer to the estimated delivery times provided during checkout.

3.2. Expedited Shipping

  • Within 3 business days for domestic orders.
  • International expedited delivery times may vary depending on the destination. Please refer to the estimated delivery times provided during checkout.

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination of the order, and the total order value. You can view the shipping costs during the checkout process before completing your purchase.

5. International Shipping

For international orders, please note the following:

  • Customs and import duties may apply, and customers are responsible for these fees.
  • International shipments may be subject to additional processing time due to customs clearance.

6. Undeliverable or Returned Shipments

If a shipment is undeliverable or returned to us due to an incorrect address provided by the customer, refusal of delivery, or other reasons beyond our control, we will contact the customer to arrange for reshipment. Additional shipping fees may apply.

7. Contact Us

If you have any questions about our Shipping and Delivery Policy or need assistance with your order, please contact our customer support team at hello@thehaircarecommunity.com.